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  Summary This guide will assist users with how to reset your password once you are verified.     Step 1: Once you have the Stratafy App downloaded -click on the bottom left FORGOT PASSWORD? Link.   Step 2: Enter your email address which has been verified of access and click Forgot password.   Step 3: Check your email address for further instruction...

  Summary Below is a guide to accessing the Stratafy app for lot owners and residents. Stratafy allows access to a range of specific strata documentation and information   You can also use these log-in details to access the CCS Owner's Web Portal & Live Building Financials!  Use the following guide once you complete your sign up guide:  Stratafy...

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  Summary Below is a guide to the Financials & Levies section of the app which will allow you to view your current levy balance. You will also be able to view past levies, owner statements and make payments.     Step 1: Scroll to Financials & Levies screen within the Stratafy App Menu.   Step 2:  The Summary Tab will show you any levies whic...

  Summary Below is a guide to resetting your password with the Web Portal.  Note:  You must sign up for the Stratafy App first before you can access the Online Owner’s Portal. Go to article: Stratafy Owners Portal - Signing Up (App Only)     Step 1: Go to  https://portal.stratafyconnect.com/login Step 2: Click on “Forgot Password”   Step 3: Enter yo...

  Summary Below is a guide to submit a maintenance request via the Stratafy App.       Step 1: Scroll to Maintenance Request within the Stratafy App Menu. Step 2: Once inside the Maintenance section you will see the below: My Logs - Maintenance which you have requested. Public Logs - Maintenance requested by other Scheme users which have not been co...

    Request Details Written consent must be obtained by the Owners Corporation for any Lot Owner or their agent to install an advertising board on the common property at the complex. If you wish to apply to install an advertising sign at the complex, please complete this form and provide all installation documentation and acknowledgement where indic...

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    Request Details Written consent must be obtained by the Owners Corporation for any Lot Owner or their agent to install Air Conditioner Units the private lot at the complex. If you wish to apply to install an Air Conditioner Unit, please complete this form and provide all installation documentation and acknowledgement where indicated.  Your reque...

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  Summary Below is a guide to accessing your levies on the online Stratafy Owners Portal which will allow you to view your current levy balance. You will also be able to view past levies, download your owner statements and make payments.     Step 1: Log into your Stratafy account using:  https://portal.stratafyconnect.com/login     Step 2: From your...

  Summary Below is a guide to accessing the Stratafy app menu.     Step 1: To access the navigation menu from any page simply press the 3-line icon in the top left corner of the screen or by swiping left to right from the edge of your screen.   Step 2: This will give you access to the permitted screens for your property.  *Note: The availability of ...

  Summary Below is a guide to accessing your property’s uploaded documents.     Step 1: Log into your Stratafy account using:  https://portal.stratafyconnect.com/login   Step 2: From your Owner Dashboard Page, Navigate to the “Documents” Tab on the left-hand side.     Step 3: If your strata manager has uploaded any documents, they will appear here. ...

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  Summary Below is a guide to accessing your property’s documentation for lot owners and residents.       Step 1: Scroll to Documents within the Stratafy App Menu.   Step 2: Once inside the Document Centre you will see a listing in date order of all documents uploaded for your property.   Step 3: To filter by category, click the filter button and sc...

  Summary Please complete the below form in order to lodge an Insurance Claim for an insurable event. To ensure that your claim can be processed successful and promptly, we ask that this form be completed in full and that all requested supporting documentation, including quotes/invoices for repairs, reports, and any photos of damage be submitted wit...

  Summary Should you require to update the methods of communication for your lot please complete the below form for processing and our team will arrange for your requested information to be updated within 2 business days from submission.       ...

  Summary: Completion of this form will request for a payment plan from your Strata Property. This request will be considered with your Committee and once approved owners will be advised that a payment plan is accepted. Lodgement of this form does not constitute approval of a payment plan.    ...

  Summary Please complete the below form to lodge an Incident Report for an incident which has occurred with your property. All Incident Reports will be on-sent to the Committee for further action/instruction.        ...

  Summary If you have incorrectly overpaid a levy or have a credit on your lot ledger, please complete the attached form to request a refund of the overpaid amount and our Accounts team will process this request within 7 business days.     ...

  Summary Below is a guide to accessing your Building’s Financial Reports via the Stratafy Owners Portal. Stay informed of your strata property's finances with real-time updates.     Step 1: Log in to your user portal via  https://portal.stratafyconnect.com/login Step 2: Once logged in you will be directed to your home page. Click Documents .     St...

  Summary Below is a guide to submit a maintenance request via the Stratafy Owners Portal.     Step 1: Go to  https://portal.stratafyconnect.com/login Step 2: Click on “Log Maintenance Request” on the left-hand side.   Step 3: Click on “Log Maintenance Request” on the top of the screen. Step 3: Click on “Log Maintenance Request” on the top of the sc...

  Summary Should you require a new copy of a previously raised levy please complete the below form for processing and our team will arrange for the requested levy to be issued within 2 business days from submission.  Please note - we will only issue a copy of the levy if you are listed as the Lot Owner or Managing agent.  If you would like to view t...

    Summary This guide has the information you need in the event you need to lodge an insurance claim.  Click on photo to enlarge   Or you can download the PDF version here: Claims - What to do When an Event Occurs     Go to our Client Form: Insurance Claim Lodgement for more information ...

    Request Details Written consent must be obtained by the Owners Corporation for any Lot Owner or their agent to install solar panels on the roof of the private lot at the complex. If you wish to apply to install solar panels onto your roof, please complete this form and provide all installation documentation and acknowledgement where indicated.  ...

    Information About Proxies   This section is for information only and not part of the prescribed form. Lot owners can appoint a trusted person as their representative at meetings, to vote in ballots or represent them on the committee. This person is your “proxy”. To authorise a proxy, you must use the prescribed form and deliver it to the owner’s...

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      Company Information Campbell Corporate Services ABN: 79 612 413 564   c/o Campbell Corporate Services 4/596 North Road Ormond VIC 3204 Tel: (03) 9575 8000 Email: maintenance@campbellcs.com.au     Company Terms   Campbell Corporate Services does a payment run for all approved invoices every Friday.   PRE 2004 BUILDING ASBESTOS AUDIT/SAFETY COMP...

      What Is An Insurance Valuation? A report prepared by a licenced insurance valuer who is qualified to calculate the replacement value of the building and common property. The valuer carries out a physical inspection of the property and provides a report and recommendation, which takes into account the full cost to rebuild the property in the ev...

    Summary  Your building may be underinsured in the event of a total loss. Catastrophe Insurance protects you against the escalation of building costs that occur due to a catastrophic event.  It is important to know what your Strata Insurance policy covers.  More details below:     You can also download this PDF at the upper right-hand side of the...

    Reading Financial Statements Financial reports are prepared on the Accrual basis of accounting where revenue and expenses are recorded when a transaction occurs rather than when the payment is received or made.       Statement of Financial Position (Balance Sheet) A Statement of Financial Position (Balance Sheet) provides an overview of what the...

    Summary  Strata insurance is insurance that the owners corporation (also known as the body corporate or Strata) is obliged to take out to cover the building, common property and common area contents of a strata scheme.  It is important to know what your Strata Insurance policy covers.  More details below:     You can also download this PDF at th...

  Summary Below is a guide to accessing the Stratafy app and your Stratafy Owner’s Web Portal. Stratafy allows access to a range of Owners Corporation specific strata documentation and information, such as your Owners Corporation’s live financials and access to your owner levies.     1. Please download the Stratafy App via the  Google Play   or  App...

  Summary Should you require a copy of your owner statement please complete the below form for processing and our team will arrange for the requested statement to be issued within 2 business days from submission.   Please note - we will only issue a copy of the statement if you are listed as the Lot Owner or Managing agent.       ...